Best Western Newark Airport West
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from $66.49 USD
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Reviews
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Bad parking and neighborhood
06/29/2009The room had a stuffy smell as we entered the room. the carpet near the window/air-condition was wet and i am guessing it was a leak from the ...
The room had a stuffy smell as we entered the room. The carpet near the window/air-condition was wet and I am guessing it was a leak from the rain. The parking was horrible especially if you have a van or SUV. They have shuttle service to Penn station - it is free during some hours in the morning & evening, all other times it is $12.50 per trip per room. We took the paid shuttle one morning but got charged for round-trip. So it will be wise to check the charges before checking-out. My check-out experience was horrible. There was only one person at the front-desk and he attended a phone call in the middle of my check-out process and spoke for over 10 minutes. He never apologized for keeping me waiting and never thanked for staying at the hotel. I am guessing it was because I asked him to credit the $12.50 charge for the round-trip shuttle. The Good - Bed/Bedding and Towels. Breakfast was very good. The Bad - Staff and Services. Bathroom fixtures The Ugly - Parking and the neighborhood. There are no restaurants/grocery stores/convenience store in this area. I was surprised that I could not find McDonalds/Walmart in this area. We were travelling with a toddler and could not find a place close by to get milk. Overall, not a very good experience. I will not stay at this hotel again.
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don't stay here
08/12/2008While the room was satisfactory, the service was atrocious! the airport shuttle was practically non-existant. we would actually walk to another hotel 1/2 mile away and use their ...
While the room was satisfactory, the service was atrocious! The airport shuttle was practically non-existant. We would actually walk to another hotel 1/2 mile away and use their shuttle in order to get back and forth. Our first day we were exhausted from a red eye but still had to wait till check in which is reasonable. But when our electronic key didn't work, my husband went all the way back to the desk and supposedly they fixed it but once again it didn't work. The man at the main desk was rude about it and finally came with us to the room where sure enough it didn't work. We received a different room but when we returned late that night, once again the key didn't work for this room either. We asked for a rollaway bed which they never delivered even though we requested it three times. Finally my husband went to the lobby and brought up a rollaway bed himself. My recommendation - find a different hotel.
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Just off the airport
08/04/2008The location of this hotel is its biggest strength, and downfall. you're just minutes from the airport, but it's very industrial, a little intimidating. the inside of the ...
The location of this hotel is its biggest strength, and downfall. You're just minutes from the airport, but it's very industrial, a little intimidating. The inside of the hotel is nice, and the room we stayed in had a large jacuzzi tub big enough for 2-3 people. That was a fun bonus. Overall, an okay place to stay, and the price was right. We were there for only one night, as launching pad across the river to our NYC hotel, so it was perfect.
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MESSED UP MY RESERVATIONS AND DIDN'T FIX IT!!!!
05/20/2008I had made a reservation 2 1/2 weeks in advance and they messed it up. i got a room with only one bed, whereas i already paid for a ...
I had made a reservation 2 1/2 weeks in advance and they messed it up. I got a room with only one bed, whereas I already paid for a room with 2. They basically gave me a run-around in terms of a promised price adjustment and I am still trying to sort this out. Poorly trained staff since I got 5 different versions of what will be refunded, when, and how. As far as the location, it's really hard to find and the gym facility was non-existant (broken equipement). Will never stay at a Best Western again and will let everyone I know of this.
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Very nice
03/09/2008Traveling with a group of 15 in eight rooms. all agreed the rooms were very clean and comfortable and the front desk was friendly and courteous. we would be happy ...
Traveling with a group of 15 in eight rooms. All agreed the rooms were very clean and comfortable and the front desk was friendly and courteous. We would be happy to stay here again.