Embassy Suites Philadelphia Center City
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from $104.30 USD
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The valet parking was prompt though.
07/16/2009The shower was terrible. the room was handicapped equipped and there was a special shower head that could be lowered but it would never point in one direction for long. ...
The shower was terrible. The room was handicapped equipped and there was a special shower head that could be lowered but it would never point in one direction for long. I ended up having to hold it with one hand while soaping with the other. How would that work for a handicapped person that possibly needs one hand on the railing? Inconvenient and frustrating. The valet parking was prompt though.
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Great Hotel!
08/31/2008The front desk people were very helpful and polite. they were there when i checked in after 10:00 pm. at the end of my stay, i checked out in ...
The front desk people were very helpful and polite. They were there when I checked in after 10:00 pm. At the end of my stay, I checked out in the morning and they kept my bag for almost the entire day (for the price of a tip!) so I could go straight to the airport after my meeting was over. I do wish they had an airport shuttle. The airport is 8 miles away and the cabs have a flat fee of $28. But it was very easy to get a cab to and from the hotel. The suite was very nice. The kitchenette was nice and clean - microwave, sink, and mini-fridge. The bathroom is tiny but very nice and super-clean. The bedroom has a huge closet and a decent bed.. There is a balcony off the livingroom which is awesome! You do have to carry a chair out if you want to sit there, which I did, and it was great to drink coffee out there in the morning. The seating was kinda hard, but the setup of furniture was nice. Nice big desk. The hotel was pretty quiet. Street noise was not bad. The HVAC was somewhat loud and runs continuously, but it worked fine. Room service was quick, polite, and good. The free breakfast was also good, with a wide variety of foods including fruit. Lunch and dinner at Friday's was good, but lunch is a VERY busy time. There is a Subway nearby, and we walked to Reading Market for lunch and it was excellent. Tip: Look for the elevator button in the place you wouldn't expect to see it. There it is! : D
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What a nightmare
07/14/2008Our hours at the embassy suites were a nightmare. we pulled up to the very small check in area (as a car got rear ended trying to pull in by ...
Our hours at the Embassy Suites were a nightmare. We pulled up to the very small check in area (as a car got rear ended trying to pull in by a taxi) to find a major construction project underway. As we came back from dinner to enjoy our suite and change clothing (part of bachelorette party festivities) we were told we could not have more than 5 people in our room at a time - and they were counting. Well, after our nice dinner and plans to give the bride some gifts, and change for the next portion of our evening we were informed of this policy. We booked at the Embassy Suites specifically for the size of the room to accommodate our guest for an hour to celebrate with the bride and relax before going back out in the city. When we calmly explained the situation to the manager and the other workers at the desk, they offered us the lobby (which was under construction)...for us to get changed?? The customer service was horrendous. If it weren't for a smart thinking bridesmaid, the bride's night would have been ruined. We tried to reason with the staff for at least 45 minutes while the bride's mother, mother in law, and family, some of whom were out of state, were left to stand on the corner and wait until the situation was settled. At first when asked for a refund we were told they don't do that even after they were told the whole reason we came there was because of the space. The only thing they have going for them is that after they wasted a large part of our night they refunded us our money and we found an ever better hotel.
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Great Stay!
07/25/2007We had an overnight stay, and would have enjoyed a pool. however, the hotel is in a great location. within walking distance to a number of attractions. vallet parking for ...
We had an overnight stay, and would have enjoyed a pool. However, the hotel is in a great location. Within walking distance to a number of attractions. Vallet parking for a price. The concierge was extremely helpful with directions, cabs, etc. Breakfast and evening snacks were great. Staff was very helpful. We had no problems with maintenance issues. Overall, a greaat stay!
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Enjoyed our stay
06/14/2007Really enjoyed our stay, hotel is very convenient, easy walking to museums and on the tour bus route. the rooms are spacious and staff pleasant. we were disappointed that there ...
Really enjoyed our stay, hotel is very convenient, easy walking to museums and on the tour bus route. The rooms are spacious and staff pleasant. We were disappointed that there was no swimming pool. AC didnt work our last day there and room service skipped us one day. Extra daily charge for internet. Food service is a TGIFridays downstairs. We liked the breakfasts included with the room. Skip the hot buffet and go directly to the omelette station for best breakfast. The managers receptions in late afternoon were overcrowded. So was breakfast if you waited til last minute, go early.
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