Reviews
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excellent stay
09/15/2009We recently spent several days in the richmond area and stayed at the crowne plaza downtown. the hotel is very centrally located and within easy walking distance to many restaurants ...
We recently spent several days in the Richmond area and stayed at the Crowne Plaza Downtown. The hotel is very centrally located and within easy walking distance to many restaurants and Civil War sites. The hotel also provided free shuttle service around town and to the NASCAR race that we were in town for. I would definately stay here again and would recommend this hotel to anyone.
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Hotel experience
09/12/2009Most of the staff was friendly.the person that checked me in was wonderful, kind, fantastic! c at the consierge desk was great. everyone else was ok. the shower had ...
Most of the staff was friendly.The person that checked me in was wonderful, kind, fantastic! C at the consierge desk was great. Everyone else was ok. The shower had black mold. That was disturbing. The stay was interrupted by a 2am fire alarm. This really was so disturbing as I was seeing my sister for the first time since her home burned down in its entirety. This was not the fault of the hotel. There was a person on the 14th floor that thought it would be funny to pull the alarm.
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Wow
12/03/2008My husband and i were going to a concert. we splurged a bit on this hotel instead of going to something ruddy like usual and it was very nice. i ...
My husband and I were going to a concert. We splurged a bit on this hotel instead of going to something ruddy like usual and it was very nice. I walked in wearing heavily chained pants and a bleached, old, tacky Slayer shirt and the staff still treated me like they would have if I had walked in wearing full Armani. A couple things that bugged me was that when I got to the room the batteries in the t.v. remote were dead, but I called and they were up in five minutes with fresh batteries. Also, you had to pay for parking, which wasn't something we were prepared for. Over all though, it was extremely nice and very worth the money.
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Get Riverfront room
08/03/2008Upon arrival we were booked in smoking room but we do not smoke. the room smelled like old stalled smoke. ask to move rooms was able to accomadate the following ...
Upon arrival we were booked in smoking room but we do not smoke. The room smelled like old stalled smoke. Ask to move rooms was able to accomadate the following day. Non smoking room seemed nicer! Of course fresh. View was specatular. Front desk employees were very nice and thoughtful! Especially Mattie!! Elevators broke had only one working for one day with 15 stories that was not cute. Pool is totally in doors no sunlight and water was cold. Jacuzzi was cold too. Found it cheaper to pay meters some days only $*/hr avail most of time. No meter charge on weekends!! Overall after moving to the nonsmoking room we were satisfied. Oops forgot did not like the mattress and hated pillows poly stuffing and clumpy. I would stay again just as for nonsmoking room and bring your own pillows. Great Location! Enjoy.
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Great location, nice rooms, but...
07/31/2008My 6-year old son and i stayed one night there to do some bike-riding , canal boat ride & swim in the hotel pool (which was pretty nice). however, when ...
My 6-year old son and I stayed one night there to do some bike-riding , canal boat ride & swim in the hotel pool (which was pretty nice). However, when we got there, the hotel elevator got stuck, freaking out my son. They got us out after about 10 minutes - we had to jump down a couple of feet onto the 3rd floor after someone opened up the doors manually from the outside. A manager gave us a free breakfast and upgraded our stay to a suite, which I thought was fair compensation for the incident. When I later asked the front desk about the elevators, they claimed that they do get stuck occasionally (??!!), but that it shouldn't have taken 10 minutes to get us out. The next morning when we were checking out, people were complaining that the parking gartage elevator had broken! The employees were nice, not overtly rude at all, but slightly less "professional" than those of other comparably priced hotels. Moral of the story - If you stay here, get a low floor and take the stairs.