Reviews

• Sheraton Midlothian Turnpike Richmond, Virginia

  Submitted on: 12/02/2008

  I found this hotel years ago. every thanksgiving i stay here because of a family reunion that is held nearby. in the past the hotel was perfectly adequate. but this ...

  I found this hotel years ago. Every Thanksgiving I stay here because of a family reunion that is held nearby. In the past the hotel was perfectly adequate. But this time it was barely satisfactory. First, the place is beginning to have a run-down look. Not good for a hotel. What was truly disconcerting, however, was on the second day of my stay the room was not made up. At four o'clock in the afternoon I made this known at the front desk. They said they would have the room made up immediately, but by five o'clock nothing had happened. When I told the folks at the desk they said that housekeeping told them I had a ""Do not Disturb"" sign on my door. Well, that was true. But the sign was removed when I went out at noon. The man behind the desk insisted that the sign was there all day. Rather than have an argument about the matter, I simply walked away. In fairness I should mention that the man behind the desk offered to have somebody bring up some towels and replace the coffee. I declined the offer. On the plus side it was great to have free dsl/broadband. I'll probably stay again at this hotel; although, I'm not exactly thrilled with them.

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• Poor Service, misleading reservations

  Submitted on: 09/28/2008

  I booked a king bed, traditional room in advance. showed up the day of my reservation, guess what, no king beds. trainee asked if i would accept a room with ...

  I booked a king bed, traditional room in advance. Showed up the day of my reservation, guess what, no king beds. Trainee asked if I would accept a room with 2 doubles. I said I would with a rate break. Trainee called clerk over, clerk said nope. I explained I had reserved a king size, she said I had not, that I had reserved a room! I showed her my reservation but to no avail. I got no rate break. She offered a voucher for a weak continental breakfast. Very rude clerks. They were also having issues with their key card machines which made check in a hassle. On top of this, they had the gym closed (with no advance notice on their web site,) and the auto check out feature on the TV was not functioning! This was not a good value. I would avoid this hotel at all costs. It's in a pretty indigent part of town as well.

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• Disapppointed

  Submitted on: 11/05/2006

  We have stayed in many sheratons',this one fell short of their reputation. girl at front desk,did not know what a sweet sleeper bed was! management was very impersonable! ...

  We have stayed in many Sheratons',this one fell short of their reputation. Girl at front desk,did not know what a sweet sleeper bed was! Management was very impersonable! Carpeting, elevators filthy .Room was dingy, dog barking across hall. Pool was not heated as indicated, half of it is outside other half inside, It was 40 degrees outside! Hot tub was COLD, even 5yr old grandson complained of being cold. When turned on, frothy yellow foam surronded you.

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